Frequently Asked Questions

We’ve put together answers to some of our most frequently asked questions. If you can’t find the answer you’re looking for please get in touch. We answer calls out of hours.

General Alarm FAQs

The alarms we install are very user friendly, in most cases a 4 digit pin, swipe fobs or key fobs will set and unset the system. A simplified user guide and full training is provided and we are here to help, so you can call us if you have any questions. Please discuss your requirements when booking.

Yes! We are proud members of The Guild of Master Craftsmen. Click here to read more.

CTB Alarms are Trading Standards Approved.

Yes. Simply have your alarm system serviced annually by CTB Alarms and this will extend your warranty by a further 12 months.

Yes, our Bronze alarm package is very popular security addition to any garage. For more information on protecting outbuildings please read our blog, “Security Tips for your garden office and outbuildings

Yes, all our alarm systems can be ‘fully-set’ or ‘part-set’ for peace of mind. For example, turning on ground floor detectors but leaving the upstairs off.

Yes, we have not come across a property where we have not been able to install one of our systems. We have fitted alarm systems in almost every type of building such as, bedsits, apartments, new builds, older houses, listed buildings, schools, shops, offices, garages, outbuildings, factories, commercial units, caravans, park homes, bungalows, and even a storage container.

We are specialist Visonic Alarm installers covering Birmingham and the West Midlands area. We can also help with Visonic Alarm Repairs and Visonic Alarm Servicing. To find out more, please also read our Visonic Alarm FAQs.

If you choose a system with monitoring we connect it to your landline telephone socket to enable it to contact you in the event of an alarm activation.

Our external sirens sound at around 120db, they have an 8 or 15 minute cut out timer, so the neighbours are not annoyed in the unlikely event of a false alarm.

Yes. In case of a power loss, the back-up battery will maintain your alarm protection for up to 24 hours depending on your alarm system specification.

Payment can be made by cash, BACS and from any major credit or debit card.

Additional equipment can be added to the alarm, linking it to a telephone line that calls either your mobile, office, relatives, etc, whenever your alarm goes off, alerting you of a potential problem.

We are local Birmingham based alarm installers and engineers covering the West Midlands and the whole of Worcestershire, including Alvechurch, Astwood Bank, Barnt Green, Birmingham, Bromsgrove, Bournville, Cofton Hackett, Edgbaston, Lickey End, Lickey Hills, Longbridge, Northfield, Redditch, Rednal, Rowney Green, Rubery, Selly Oak, Selly Park, Solihull, and West Heath.

Which? Magazine conducted a survey in 2008 and found that most insurers offer a discount of between 2% and 15% on the cost of home contents insurance for homes with a professionally installed and maintained intruder alarm.

No, our correctly installed systems have battery backup so they will work for up to 24 hours (system specification dependent) during a power cut and have a external sounder that stops ringing after 8 or 15 minutes, unless there is movement inside the property.

When we install your alarm system we can set it at various levels of sensitivity to avoid cats and dogs. Just let the engineers know your requirements before work begins.

Many alarm systems will need to be tweaked so that they still work following the digital switchover. Read more about what is means for your alarms system on our blog, Digital Phone Line – What it means for your alarm system

We try to minimise the disruption or inconvenience caused when we carry out an installation. We sweep or vacuum up any dirt if necessary as we work. We promise to cause as little disruption as possible.