Frequently Asked Questions
We’ve put together answers to some of our most frequently asked questions. If you can’t find the answer you’re looking for please get in touch. We answer calls out of hours.
In the event of a power cut, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will maintain your alarm protection for up to 24 hours depending on your alarm system specification.
Will switching to a digital only phone line affect my alarm?
Many alarm systems will need to be tweaked so that they still work following the digital switchover. Read more about what is means for your alarms system on our blog, ‘Digital Phone Line – What it means for your alarm system‘
Can I extend my warranty?
Yes. Simply have your alarm system serviced annually by CTB Alarms and this will extend your warranty by a further 12 months.
Can I set my alarm for different areas, at night when I go to bed for example?
Yes, all our alarm systems can be ‘fully-set’ or ‘part-set’ for peace of mind. For example, turning on ground floor detectors but leaving the upstairs off.
Will my pets set off my alarm when I’m at work?
When we install your alarm system we can set it at various levels of sensitivity to avoid cats and dogs. Just let the engineers know your requirements before work begins.
Will the work create a big mess?
We try to minimise the disruption or inconvenience caused when we carry out an installation. We sweep or vacuum up any dirt if necessary as we work. We promise to cause as little disruption as possible.
Are alarms easy to use?
The alarms we install are very user friendly, in most cases a 4 digit pin, swipe fobs or key fobs will set and unset the system. A simplified user guide and full training is provided and we are here to help, so you can call us if you have any questions. Please discuss your requirements when booking.
Will I get a reduction in my Insurance?
Which? Magazine conducted a survey in 2008 and found that most insurers offer a discount of between 2% and 15% on the cost of home contents insurance for homes with a professionally installed and maintained intruder alarm.
How loud is the external siren and how long will it sound for?
Our external sirens sound at around 120db, they have an 8 or 15 minute cut out timer, so the neighbours are not annoyed in the unlikely event of a false alarm.
How does the alarm system contact me?
If you choose a system with monitoring we connect it to your landline telephone socket to enable it to contact you in the event of an alarm activation.
Will my alarm go off and annoy my neighbours?
No, our correctly installed systems have battery backup so they will work for up to 24 hours (system specification dependent) during a power cut and have a external sounder that stops ringing after 8 or 15 minutes, unless there is movement inside the property.
What happens if my neighbours ignore the alarm?
Additional equipment can be added to the alarm, linking it to a telephone line that calls either your mobile, office, relatives, etc, whenever your alarm goes off, alerting you of a potential problem.
Can I have a seperate alarm system in my garage?
Yes, our Bronze alarm package is very popular security addition to any garage. For more information on protecting outbuildings please read our blog, ‘Security Tips for your garden office and outbuildings‘
Can my house have an alarm system?
Yes, we have not come across a property that we have not been able to install one of our systems into. We have fitted alarm systems in almost every type of building such as, bedsits, apartments, new builds, older houses, listed buildings, schools, shops, offices, garages, outbuildings, factories, commercial units, caravans, park homes, bungalows and even a storage container.
Are you members of the The Guild of Master Craftsmen?
Yes! We are proud members of The Guild of Master Craftsmen. Click here to read more.
Ways to pay
Payment can be made by cash, BACS and from any major credit or debit card.
Are you Trading Standards Approved?
Do you install Visonic Alarms?
We are specialist Visonic Alarm installers covering Birmingham and the West Midlands area. We can also help with Visonic Alarm Repairs and Visonic Alarm Servicing. To find out more, please also read our Visonic Alarm FAQs.
Which areas do you cover?
We are local Birmingham based alarm installers and engineers covering the West Midlands and the whole of Worcestershire, including Alvechurch, Astwood Bank, Barnt Green, Birmingham, Bromsgrove, Bournville, Cofton Hackett, Edgbaston, Lickey End, Lickey Hills, Longbridge, Northfield, Redditch, Rednal, Rowney Green, Rubery, Selly Oak, Selly Park, Solihull, and West Heath.