Customer Reviews

Customer testimonials and reviews for CTB Alarms Ltd taken direct from our pages on Google, Facebook and CheckaTrade. See what our customers have to say about our services.

CTB Alarms Ltd reviews on CheckaTrade, Facebook and Google
“The whole experience was very smooth from first contact to the Alarm being fitted. Dave was very professional, friendly, and helpful. Would definitely recommend.”
Maggie May, Alarm installation, West Heath, Birmingham.
“Jack and Shay were polite and explained what they were doing, professional highly recommend CTB Alarms”
Karen Connell, Bromsgrove
“I phoned CTB alarms in the evening expecting an answer phone, to my surprise the call was answered by a friendly lady who talked me through my options and arranged an engineer to visit. Within a week I had 2 engineers fit me a new system, which only took them a morning to install. It’s a fantastic new alarm system! I know a little about alarms and I can confirm the system is of very high quality and is fitted very well. It is easy to use and looks great. I now feel very secure, the outside bell box is a great deterrent and I have peace of mind. Priceless. If you are considering having an alarm without a doubt this is the company I would say to use, the fact they answer the phones all the time is so important, most of the companies I phoned for prices didn’t even answer or return my call, my thoughts are, if I did have their alarm and I had an issue, tried to phone them but couldn’t get a response, what would happen?? I am more than happy with CTB.”
Andy, Google review
“Absolutely brilliant service from start to finish on our new alarm system. The company quoted a very fair price, and their customer service was outstanding. The guy that came to fit the alarm was very polite and professional and explained everything clearly. I will be recommending them to my family!”
Nicola Shaw, Google review
“Fantastic service, from start to finish, very professional and polite and they know what they are talking about, I am very pleased with my system works great and I can view live on my phone. Excellent after care services, they are always happy to provide support. I would definitely recommend CTB Alarms to anyone.”
Bob Cao, Google review
“Fantastic work! Just had my new alarm installed & couldn’t be happier. Very professional & great communication throughout. We chose the Platinum package & would highly recommend it. Once again many thanks.”
Mr Dunn, Google review
“We moved into our new house two years ago, it had an existing alarm which didn’t work. CTB came out and re-instated the alarm, explained how the use the system and tailored it to our needs. They only charged us for the price of a service…which was also done. Two years later, the alarm began to malfunction (couldn’t set alarm, siren alarming sporadically), called CTB,they came out and got it running, but the engineer said the system was ‘corrupt’ and that it may need replacing!
We decided to replace the system, the engineers that came were smart, friendly, and efficient. They explained how to operate the new system, and said it was under guarantee for 2 years. Brilliant company.”
Tim Bloomfield, Google review
“As a single mother moving into a new property I was concerned about the safety of my home and family and knew that I needed a reliable alarm system installed. After reading their amazing reviews, I contacted CTB Alarms and they really have exceeded my expectations! The alarm was fitted in no time, and after explaining my situation and concerns to the friendly Engineers, they set my mind at ease by offering a yearly service at an affordable cost. I now feel happy and safe in my new home. Thank you so much CTB Alarms for the excellent service I have, and I’m sure will continue to receive!”
Rhoda Hill, Fit new Alarm System, Google review
“I had my alarm fitted 4 years ago and the service I had was fantastic. I have been able to contact the company on a couple of occasions since and have had an immediate response. I had it serviced yesterday and cannot fault anything. The engineer let me know when he was coming and he was very friendly and professional. I would highly recommend CTB to anyone who needs an alarm fitted.”
Gill Taylor, Alarm Servicing, Google review
“Just purchased an intruder alarm from this company for my property. Found them to be very responsive, reliable and able to meet all of my additional requirements. The engineer was very courteous, communicated and explained the process throughout. He did an excellent job complemented by an excellent and friendly back up service from the office. Thank you CTB.”
Gail Pittaway, New Intruder Alarm, Google review
“I have been using CTB alarms for the past 5 years since my alarm developed a fault. Every year I now have it serviced and always feel happy once Jack has checked everything over. Katie in the office is also very friendly, polite and tailor to your needs as much as they can. I would certainly recommend CTB Alarms to anyone whether it be a new system or a service on your current system.”
Phidia Smith, Alarm fault repair and service, Stourbridge
“I have no hesitation in recommending CTB Alarms. The company has proven to be a reliable & professional service. I have peace of mind knowing that they will respond quickly for non-urgent as well as urgent issues. Jack, the engineer is always professional & helpful with relevant advice.”
Theresa Kiely, Alarm Repairs and Service, Northfield, Birmingham
“Great service, Although I wasn’t a customer the engineer arrived 30 mins after initial call to report a faulty ADT system. Engineer (Jack) was very polite and followed all Covid safety measures. Fixed the fault and did a full service and gave me a full run down of the system. Very happy customer would recommend.”
Steve Watson, Security Alarm Repairs, Redditch
“Fantastic service! Super quick response time, very reasonable pricing and lovely, friendly people. Very highly recommend this company – Dave is a fab engineer!”
Lauren Clement, Intruder Alarm Service, Marlbrook, Bromsgrove
“Dave the alarm guy came and serviced the alarm and changed a sensor for a pet friendly one. He was friendly and professional. Everything was clean and tidy when he left. Would totally recommend this company.”
Joanna Sweeney, Pet Friendly Alarms, Alarm Service, Rubery, Birmingham
“I needed to replace my previous alarm and contacted Katie at CTB Alarms Ltd as had previously had dealings for a repair. Katie gave excellent advice on what replacement would suit my property and an appointment was sorted for 2 days later. John, the Senior Engineer called to let me know he was on the way and arrived promptly as agreed. He was great – very professional, patient, and knowledgeable. He made suggestions to help with the siting of the control panel and was very thorough in answering my multitude of questions. He made me feel at ease and that no question was silly. He cleared up after himself too. He gave an excellent demonstration of how to use the key fobs to set and unset the alarm and nothing was too much trouble. I would definitely recommend CTB Alarms – excellent customer service from Katie and John. Thank you.”
Dawn Price, New Security Alarm, Bromsgrove
“I’ve used CTB alarms on numerous occasions and I cannot fault their service it’s second to none. From first contact till the finished job they are extremely professional. I have recommended them to many friends superb service.”
Peter Topham, Security Alarm Service, Sheldon, Birmingham
“We’ve had the intruder alarm system fitted by CTB alarms over 4 years ago and have been using them ever since for the yearly maintenance service. We usually have Jack performing all the checks and are very pleased by the service he provides. He is professional, friendly and respectful. We had a few instances over the years with the alarm setting off for various reasons and CTB have always been very quick in helping us resolve the matter. Overall an excellent service and would highly recommend them. Professional and always ready to help.”
Georgiana Neculau, Alarm Servicing, Oldbury
“Dave arrived within my given time slot. He respected social distancing and provided an efficient service. He gave comprehensive instructions and adjusted the alarm settings to suit our needs. Friendly and courteous would recommend. Many thanks Dave”
Gerry Greer, Alarm System Adjustments, Bromsgrove
“Would thoroughly recommend this excellent company having received superb customer care for many years. Now at our new house, we’ve had a new system fitted. Great installation by Dave the engineer with full support from Katie throughout the process”
Dave Vines, New Alarm System, Bromsgrove
“Katie has once again saved the day. When I had issues with builders ‘helpfully’ damaging a movement sensor, she cheerfully entered into an email exchange and later on the phone to resolve the issue. She is unfailingly polite and cheerful. Could give masterclasses in customer service.”
Victoria Hogan, Alarm System Repairs, Barnt Green
“It was 10.30 Sunday night, I’m watching television and my alarm for no apparent reason bursts into life. Reeling from the shock I turn it off however there is a plethora of lights on the control panel and a very pleasant lady telling me to examine my system because there is trouble. This is not what I want late on Sunday night and living in a residential area, I did not want the alarm sounding all night. I telephoned CTB Alarms, the installers and Katie answered just as if it was the middle of the day. She talked me through what to do with the control panel and we eventually established the battery in one of my alarm fobs was at fault. Katie then told me what to do with the alarm so it wouldn’t sound all night. I replaced the battery and calm has now been restored. Katie then followed up by telephone to ensure all was well. CTB Alarms are a really professional caring company for which nothing day or night is ever any trouble. They will advise action to be taken over the phone or arrange a rapid response if that is preferable. Katie is an absolute star, so knowledgeable, friendly and caring. She is a real asset to the company. Thank you so much for your help with this incident, your help and advice was really appreciated”
Andrew Hill, Emergency Alarm Repairs, Smethwick, Birmingham
“I contacted CTB Alarms about upgrading the old system that we could not use due to the alarm being set off by energetic cats. Katie was really helpful in providing details of an alarm suitable for our needs. The installation date was booked and Katie called on the day to advise that the engineer was on his way. Dave arrived on time, he was extremely professional, courteous, knowledgeable, and friendly. I do not like having tradespeople in my home due to a very bad experience in the past, but I was completely at ease with Dave so that was really positive for me. Dave worked efficiently and quickly, he was extremely helpful and accommodating when I added another area (garage) to be covered. Nothing was too much trouble for him. The system is very straightforward to use and it’s reassuring to know that we now have an alarm system that cannot be set off by the cats. I would highly recommend this company. Thank you CTB for providing a great service.”
Izzy OMalley, Alarm System Upgrade, West Heath, Birmingham
“Really impressed by the monitored system I received from these guys. I was at work when my alarm went off but was notified immediately and the price was really good value. The installation was neat it simply connected to my existing telephone line so no extra bill like with my old sim card one, and I didn’t want one that uses my wifi because of security. The best solution. I recommend them highly. “
Monitored Alarm Systems, Birmingham
“Just had alarm serviced, very professional and friendly. The alarm was previously fitted by a different company who we couldn’t get held of and CTB were very supportive and happy to help. Great service, would recommend!”
Lauren Louse, Alarm System Maintenance, Facebook review
“John arrived at exactly 7.30 am as agreed and was straight onto the job of explaining what options there were and exactly where he was putting the sensors etc. He did all the work quietly and efficiently and even offered to put our old outside alarm as a dummy above the garage, which he didn’t have to do. We went through all ways of setting the alarm and the use of the fobs that we’d chosen. I couldn’t have asked for anyone better to install our new alarm system.”
New alarm system in Birmingham, Review left on Checkatrade website
“I’d just bought my new house and the alarm system needed updating. After looking online I came across these guys and got in touch to talk about what I needed. Very professional, competitive prices, hard-working and I’m very happy. Would highly recommend.”
Alarm System Updates, Sutton Coldfield, Birmingham
“CTB Alarms Ltd fitted my alarm system and have serviced it twice. Very professional outfit, always on time and very tidy. Highly recommended”
Alarm Service in Redditch, Review left on Checkatrade website
“Prompt and efficient service. Had an issue with an old alarm system in a rental property. They had the alarm system up and working the same day. Excellent job, wouldn’t hesitate to use them again.”
Alarm System Takeover and Repair, Birmingham
“Excellent service from CTB alarms. They service my alarm every year. I don’t need to do anything as they contact me when it is due and arrange a time which suits me. They are extremely helpful and professional, as are the engineers”
Mags Kelly, Alarm Maintenance and Servicing, Google review
“I bought a gold alarm package and was pleasantly surprised how swiftly and efficiently they installed the alarm and just how good it all works. Will use again for my commercial property”
New Intruder Alarm System, Birmingham
“This is the second time I’ve had CTB service my alarm to replace the battery. Great service, polite knowledgeable staff and a courtesy call to let you know they’re on their way. What more can you ask for. Will most definitely be my ‘go to’ for yearly servicing. Thank you”
Martin Owen, Alarm Servicing, Google review
“Extremely helpful over the telephone, answering all my questions and explaining everything I needed to know in plain English. They also let me know exactly when the engineers would arrive and when they were on their way etc. The alarm is neat, easy to use and was the cheapest I found.The engineers were lovely and even vacuumed up after themselves. I am really happy with the service and would highly recommend CTB to anyone.”
New Alarm Fitted, Customer in Halesowen
“Had trouble with my Visonic alarm system after a previous Company said they couldn’t resolve the faults… I called CTB and the office staff were extremely friendly and helpful and they were out to me within 48hrs of the phone call. The engineer was courteous, knowledgeable and fixed the alarm!”
Jack Samuel, Visonic Alarm Repair, Google review
“CTB were prompt, clear and concise with both their price and outlining the deliverables. The lads that came onsite were clearly knowledgable, polite and again quick in fixing the issue.”
Alarm Repairs, Birmingham
“I contacted CTB Alarms to set up my home security and found they were a very professional, helpful company and experts in their field. The team of experts as well as their customer service really exceeded my expectations! They carried out the job as promised and without delay. Definitely recommend.”
J Drew, Alarm System Installed, Google review
“The servicemen go above and beyond, they even cleaned my floor after they had finished and had a good chat with me about some tips for alarm and security care that I didn’t know. “
Intruder Alarm System Fitted, Bromsgrove
“Just had our annual alarm service from CTB Alarms and the engineer was excellent again. CTB Alarms are a very professional company with expert knowledge on security, and they are always friendly, efficient and helpful. We have used CTB Alarms for a number of years and will continue to do so. We would definitely recommend them.”
Nina Doherty, Alarm Servicing, Google review
“CTB installed a wireless system for us and have serviced and maintained it for a number of years. The staff and engineers are always polite, friendly and professional. Dave and Katie have been especially helpful.”
Daniel Flemming, Security System Installed, Google review
“I would highly recommend CTB alarms, within an hour of calling them regarding a fault with my house alarm, they had sent two engineers to fix my alarm. The price they gave me over the phone was to repair my alarm and not just ‘come and look at it like two other alarm companies insisted on doing. The engineers had fixed, serviced and changed the battery to my alarm panel all within the price I had been given on the phone. Will be certain to call them for my alarm service next year and recommend them to family, friends and neighbours.”
Alarm System Fault Repair, Birmingham
“Fantastic service – cannot praise this company enough. Four hours following a power cut, the internal panel started sounding and I couldn’t silence it. 15 minutes after my call, Katie phoned me back and – despite the fact that CTB didn’t install the system or maintain it – talked me through various things to do to silence it (as a temporary fix) until it we stopped it and was very kind and caring as I suffer from anxiety I have booked a return visit to resolve it permanently. and the price quoted seems very reasonable to me. I wish I could award more stars!”
Karen Fenton, Alarm System Repair, Facebook review
“I get annual maintenance from CTB and they are always impeccable with their standards. I feel super secure in my home.”
Customer in Halesowen
“This is the second time I’ve used CTB Alarms. They are a really good, reliable company that provides an excellent, friendly service and I would recommend them if you are interested in a new alarm system. Jack came this week to service the alarm and did an excellent job as usual, while following all the Covid regulations!”
Michelle, Alarm Servicing, Google review
“Absolutely first rate service from beginning to end. Really sensible advice, really upfront with their pricing structures and were efficient and tidy with the install. Now had the alarm system a few months and been great – no problems at all! Thank you!”
Norbery Funtowicz, Intruder Alarm Installation, Facebook review
“Absolutely fantastic company. Had two gentlemen come out to our house to give us advice on the alarm we had had for some years. They were very polite people and gave us some great advice and tips on how to get the best out of the alarm system at a minimum price we thought it was best we got everything up and running to protect our content and also for insurance reasons. They opened up the old system to see if it was fixable but even from my own eyes I could see the state it was in upon opening it up. We went along with a new wireless system as the wife did not want any hassle with taking out floorboards and peeling back the carpet. We’ve had the alarm now for little over a month and it is brilliant. Very easy to use with the key fobs and perfect to be able to keep it armed in the evenings while being able to walk around the house. Feel totally secure and pleased with the service, would recommend to anyone.”
New Alarm Installation, Birmingham
“Excellent service from start to finish. I had every confidence in the guys who fitted the alarm as they explained everything to me and ensured I was happy with the intended work and understood how it all worked. I was very impressed and will recommend if asked. Thank you.”
Hilary Garrish, Alarm Installation, Facebook review
“Brilliant service beyond my expectations. Been in the house trade for over 30 years and this is by far the best alarm company I have come across!”
Customer in Birmingham
“Five-stars for the security camera installation by CTB Alarms. I would recommend this company 100%!!!”
Brander Jessie, Security Camera Install, Facebook review
“I bought a gold alarm package and was pleasantly surprised how swiftly and efficiently they installed the alarm and just how good it all works. Will use again for my commercial property.”
New Alarm Package, Birmingham
“Attended on the day of my call to them. Turned up on time after receiving call to say the engineer was on his way. Dave was very friendly and took time to explain the faults and what was needed to update my system. Overall a very thorough and professional service, Highly recommended.”
Jan, Security Alarm Repair, Hall Green, Birmingham
“CTB fitted the alarm several years ago and Jack has provided the annual services. Katie is always polite and helpful when she rings to arrange the visit. Jack is on time, friendly and provides helpful advice about the use of the alarm and any work or parts which may be needed in future. I would recommend this company without hesitation.”
Chris, Alarm Service, Kings North, Birmingham
“I would definitely recommend CTB Alarms. Their service is fast and very professional. Their engineers were well trained, very patient and set up the alarm to our requirements. Excellent company, good system and prices. Thank you!”
Angelika Dydak, Alarm Installation, Facebook review
“I have been using CTB for the last 7 years and they have always been fantastic. Very thorough, efficient and reliable. I get a call every year to remind me my alarm is due for service and to book an engineer which is great and they are always on time, friendly and knowledgeable. I had an occasion where I had a fault with the alarm (not anything they had done!) and needed to call them out of hours to come and take a look. They called me back within the hour and came out straight away. I cannot recommend them highly enough.”
Bex Nicholas, Alarm Repair and annual Alarm Service, Cotteridge, Birmingham
“Since having new doors installed at home, I had a few problems with the alarm system, so I rang CTB Alarms who had previously installed my system. Katie explained to me what the problem was, advised me what to do in the short term to resolve the problem and kindly arranged for a visit from the company. Dave attended and put back up my door contacts for me; he then replaced all the batteries in the contacts, PIRs and bell box. Dave was very efficient, knowledgeable and personable. He was also very courteous and polite. Whenever I have phoned CTB Alarms I have always found Katie to be very helpful, professional and friendly. Both Katie and Dave are a credit to the company and CTB Alarms, as a whole, offer an excellent, professional service. I would recommend CTB Alarms to anyone who is looking to have a new alarm installed or needs any help with their present alarm system. Once again many thanks for your excellent service.”
Simon Carter, Home Alarm Repair, Barnt Green
“Fantastic company, great communication and really friendly staff. In fact most of the houses on our road use them, and they all rave about them!”
Anna McCall, Alarm Installation, Bournville, Birmingham
“Excellent service from CTB alarms. They service my alarm every year. I don’t need to do anything as they contact me when it is due and arrange a time which suits me. They are extremely helpful and professional, as are the engineers.”
Mags Kelly, Annual Alarm Service, Rubery, Birmingham
“Called CTB for the first time to get them to look at our unserviceable alarm. Jack, the engineer turned up on time, smartly presented and proceeded to get the defunct alarm working quickly. He explained in detail how to get the best from the system and was very knowledgeable. Can’t praise CTB and Jack enough. Very reasonable cost was a bonus. Highly recommended indeed.”
Bob Speed,  Intruder Alarm Repair, Redditch
“CTB supplied and fitted an alarm for us over three years ago. They have since done an annual service and helped us in taking down/putting back up the alarm during renovation works. The team are professional, friendly and deliver a high-quality service. I would highly recommend them if you are in need of an alarm system.”
Katie Wheeler, Intruder Alarm Servicing, Moseley, Birmingham
“Having moved house, I needed the existing alarm checked and serviced. My previous alarm company were not interested and CTB were recommended to me. Having made arrangements for them to visit to check things over, Jack from CTB appeared on time. He kept me fully informed of what needed doing and provided a helpful report. I was very impressed. He is a credit to CTB. I needed a new bell installing, which was completed quickly and at an agreed time. I will be using them again and wouldn’t hesitate to recommend them.”
Carl Houghton, Alarm Takeover and Service, Shirley, Birmingham
“Had our alarm fixed and serviced by engineer Jack who was fantastic, explained everything he was doing thoroughly, talked me through a minor issue which we had on the alarm over the phone and felt very at ease having him in the house carrying out the work, thank you for you service, highly recommend and much appreciated”
Natalie Pullen, Alarm Repairs and Service, Sutton Coldfield, Birmingham
“I had an issue with my alarm this morning, I called in and spoke to Katie and she talked me through sorting out my mini emergency. Thanks for the amazing service Katie.”
Jason Lanns, Alarms Repairs, Lickey, Bromsgrove
“We needed our alarm system looking at. We hadn’t used it since we moved into our house and inherited it. When I contacted CTB alarms they were really helpful on the phone, gave a quote and arranged an engineer. Jack the engineer rang us before he arrived with an estimated time of arrival, was polite, professional, and really knowledgeable. The alarm system needed more work than expected and we weren’t charged anymore – which was great service. Jack left us with detailed instructions making sure we understood how to use the system and details on who to contact if we had any issues. I can’t speak any more highly of the service we received and will be using them each year to service the system. So highly recommended from the first phone call.”
Jay Noy, Google review
“Dave arrived on time to fit our alarm after a phone call to say he was on his way. He recommended the best places to put the sensors, the bell box and the control panel asking if we agreed before he put them up. He was very professional and made no mess. We paid extra for the key fobs which will be a godsend, this was our choice and Dave did not push to sell these. He talked us through the settings on the alarm and showed us how to use it which seems very easy. Would highly recommend CTB Alarms.”
Lynne Bartlett, New Home Alarm Installation, Castle Bromwich, Birmingham
“I have just had my new alarm fitted by a CTB engineer (Dave) The alarm is very easy to use and you have the option to have a fob if you want. The sensors are all wireless and were installed with ease. The whole installation took around 2hours and Dave was great throughout. Very easy to talk and get on with and explained the whole process of the installation and answered all questions. There was no mess left afterward and the mains board is small which is great as does not stick out on the wall. The price for the quality of product installed blew me away, its a very affordable system which you have the option to add on to later down the road (additional sensors etc). Very happy with the installation and company as a whole. Strongly recommend for anyone looking to up home security.”
Chris Egerton, New Intruder Alarm Installation, Bartley Green, Birmingham
“Used this company in my previous house. So naturally went to them again, when I moved to new premises. Nothing had changed, Dave was an excellent representative for the company, everything was explained. The fitting took about 2 hours, Dave was very polite, neat, and cleaned up as he went along, excellent value for money, happy to recommend.”
Brian Barton, New Intruder Alarm, Google review
“Customer Service was excellent from start to finish – responsive, flexible and managed our expectations clearly. In our years of using tradesmen Jack was by far the most polite, respectful and professional. He knew his stuff and had a solution for each problem he encountered – all within in a VERY reasonable fixed price. He gave care and attention to his work and us. Highly recommending CTB – you won’t regret it!”
Georgina Ward, Alarm Repair, Google review
“Excellent service. My alarm wasn’t working after a new front door was installed. Another company came out and said it couldn’t be fixed and tried to sell me a new alarm. I called CTB. It took a while but it was fixed and save me a fortune. Great Job. Thanks”
Mark Radburn, Alarm Repair, Google review
“We have been with CTB Alarms for some years now and find them to be a first class domestic alarm company. The service they provide is excellent and is always efficient. We have had an annual service since we purchased one of their systems. Never had a problem and their engineers are knowledgeable, punctual, and efficient in the delivery of the service they provide. The last 2/3 years the engineer Dave, has shown to be skillful, adept and polite and a credit to the company. We look forward to many more years of first class service.”
Dave Osborne, Alarm System Installation and Annual Alarm Service, Google review
“Dave arrived within the appointed time slot and was very professional & friendly whilst completing the yearly service on our alarm. We’ve used this company for 5 years and have always received a great service from them. Would fully recommend!”
Sophie Lanni, Annual Alarm Servicing, Google review
“Following our alarm installation a couple of months ago which we were pleased with. The alarm developed a fault which, despite the best efforts of the office staff to talk me through it to rectify did not prove successful. They despatched an engineer who came within a couple of hours of my call and quickly found and remedied the problem. Now that’s what I call a good company. Thank you so much…Much appreciated”
Barry Wiltshire, Alarm Installation and Repair, Google review
“Dave at CTB updated our business alarm system very recently. Great service at a very reasonable price. Both he and Katie who organised it all are professional helpful and friendly. They also service our alarm at home. Highly recommended”
Peter Alexander, Alarm System Upgrade, Birmingham
“Brilliant service with friendly staff. Really feel secure now. Wouldn’t hesitate to recommend to others.”
Customer in Birmingham
“Highly professional and skilled at their work. I have no hesitation recommending CTB Alarms if you need an alarm. My system upgrade was very smoothly done and at a very reasonable price.”
Steve Winton, Alarm System Upgrade, Facebook review
“CTB alarms restored my faith in alarm companies after a bad experience from another company. I have been using them for 2 years now, they fitted a pet friendly system ( which I didn’t even know was available) and have received excellent service and always available for any queries… Top company! Thank you.
Tina Susan, Facebook review
“From first contact to finished job this company was nothing but completely professional. I explained what I thought I wanted to the very pleasant and efficient person who answered the telephone, she then told me what they had to offer and how that fitted with what my needs are. CTB gave me time to go away and think about it then when I called back the following day they were able to give me an installation date within 48 hours. Then the following day CTB called me to say a slot had arisen same day and did I want it. Two very pleasant and well presented engineers arrived, we discussed what I wanted and what I hoped to achieve, they offered me options, which made better sense and it took about an hour to do the work. They cleaned up after themselves and you would not know they had been here. The alarm box itself is very visible which is exactly what I want, the control panel is neat and unobtrusive, all wiring well hidden. It is very easy to use. Absolutely delighted with my purchase and now feel much more secure. Thank you CTB.”
New Security Alarm, Birmingham
“Having moved house, I needed the existing alarm checked and serviced. My previous alarm company were not interested and CTB were recommended to me. Having made arrangements for them to visit to check things over, Jack from CTB appeared on time. He kept me fully informed of what needed doing and provided a helpful report. I was very impressed. He is a credit to CTB. I needed a new bell installing, which was completed quickly and at an agreed time. I will be using them again and wouldn’t hesitate to recommend them.”
Carl Houghton, Alarm Repair, Google review
“I’m not really one for leaving reviews but the service we received from CTB Alarms was so good I simply felt that I had to. The installation was painless and very highly professionally done without any mess. Nothing was too much trouble for the installers who were extremely polite and courteous throughout and the aftercare we have received has been nothing short of outstanding. We would definitely use again and I wouldn’t hesitate for a second to recommend to others.”
Sally Wheel, New Intruder Alarm, Facebook review
“After calling and emailing most of the other alarm companies on the net and being told by them that my alarm was old and not worth repairing and telling me I should have one of their latest systems.. or quoting extremely high repair prices I came across CTB alarms who understood what I wanted and explained everything over the phone in a language I understood. When the engineers arrived they fixed my alarm with minimal of fuss and the price I paid was the price I was quoted over the telephone. I am very happy with CTB alarms all the members of staff I dealt with I will have them back next year for my annual service and would recommend them to anyone. Makes a change to see an honest reliable company who isn’t out just to make a few pounds!”
Alarm Repair, Customer in Walsall
“Good comms prior to call out, arrived within the agreed timescale and completed necessary work to get my alarm back up and running whilst keeping me informed of progress etc”
Alarm repair and service in Sutton Coldfield, Review left on Checkatrade website
“I had a fault with my old alarm and after looking online at other companies I decided to call CTB alarms and I’m very glad I did! An engineer came out to me within the hour and explained what needed to be done without trying to sell me extras and at a fair price. The workers were tidy, informative, and really friendly guys. Highly recommended.”
Patrick Jones, Alarm Fault Repairs, Facebook review
“Top quality system installed. CTB offered me the most cost-effective option & was able to install faster than anyone else I could find. Really happy with the new system.”
New Alarm System, Birmingham
“As usual, could not fault CTB alarms in any way. They called just before arrival to let me know they were on the way and completed the job to their usual high standard. The engineer was friendly and a credit to CTB Alarms. Great service from a great team, would highly recommend CTB Alarms. “
Alarm Service in Brierley Hill, Review left on Checkatrade website
“Top quality customer service & engineer. Had a nightmare with old alarm going off late on Saturday night at my rented property with no codes to switch the thing off. Helpful & friendly support & advice on the phone. Ended up needing a call out. Engineer was out within the hour despite the time. Dealt with it quickly & professionally. Many thanks.”
Emergency Alarm Call Out, Bromsgrove
“I have used CTB Alarms for many years for my alarm servicing and maintenance. Always professional, friendly and efficient. Wouldn’t use anyone else”
Annual alarm service and replacement battery, Review left on Checkatrade website
“House alarm developed a fault after a power cut, I was at my wit’s end not knowing how to shut it off. I phoned them up and the young lady at the end of the phone was very helpful and able to resolve my issues by talking me through it step by step …. couldn’t be happier many thanks and I’d happily recommend.”
House alarm problem in Birmingham, Review left on Checkatrade website
“Excellent service. Accurate quote emailed prior to work starting. Engineer on time, work carried out was neat and tidy. Full training received on completion. I was extremely pleased with the cost and workmanship”
New intruder alarm installed in Solihull, Review left on Checkatrade website
“The CTB ALARMS team went all out to ensure I was happy with what I was purchasing and having installed. I have to admit I wasn’t the easiest of customers to please. However, they ensured I had nothing to worry about and dealt with all my queries in a timely manner.”
New Security Alarm System installation, Customer in Halesowen
“A very positive experience from quote to final fitting. Very quick service and fitting. An excellent alarm system which is small, neat. Perfect for us. Thanks again to the CTB Alarms”
Alarm System fitted, Customer in Birmingham
“Ordered Thursday. Old system removed and new system fitted Monday. The Alarm fitter John arrived exactly a planned. 2 phone calls prior to his arrival one from the office Sunday and one from John 30mins before his arrival. Alarm installed neatly and efficiently with no mess at all. The operation of the system explained well. A thoroughly professional company who I would not hesitate to recommend.”
Fitted new intruder system in Birmingham, Review left on Checkatrade website
“Alarm repaired, serviced and new battery fitted. Phoned me ahead to confirm arrival time. Engineer was very knowledgeable. Friendly, professional service and would highly recommend. “
Alarm repaired and serviced, Review left on Checkatrade website
“My alarm system is around 4 years old and had been serviced each year by another company, one evening the system started sounding so I called the company only to be told I would have to wait 3 days for a visit. This was not acceptable so I started my Google search, after a while I just decided to start phoning round, 25 mins of dead ends CTB alarms answered my call. Within the hour an engineer had arrived and fixed my system. It was very apparent the previous company had not been servicing it correctly. Anyway moving forward I will be using CTB for servicing in future. Thanks so much.”
Security Alarm System Repair, Birmingham
“The team at CTB Alarms are excellent. Taking the call is Katie, she is very helpful. The engineer was earlier than the ETA expected (couldn’t find his name on invoice). He was very good. He explained the problems, some caused by myself trying to remedy using a youtube video!!! He then explained the resolve, in a clear and precise manner so next time we could resolve the battery problem to the sensors or even call them up for help at no cost. We had inherited this alarm and previous owners had switched off sensors downstairs as they had pets and that was sorted as well! Highly recommended!”
Service of alarm and battery fault in Alcester, Review left on Checkatrade website
“We have been with CTB Alarms for some years now and find them to be a first class domestic alarm company. The service they provide is excellent and is always efficient. We have had an annual service since we purchased one of their systems. Never had a problem and their engineers are knowledgeable, punctual and efficient in the delivery of the service they provide. The last 2/3 years the engineer Dave, has shown to be skillful, adept and polite and a credit to the company. We look forward to many more years of a first class service.”
Dave Osborne, Google review
“After searching the internet, for a company to repair my ALARM system that was pulled off the wall due to a burglary, I phoned CTB ALARMS on a Friday, explaining everything to them, she made an appointment for the Monday between 9am and 1pm and quoted me the price for a new system to be paid to the engineers, when they arrived they got straight into the job and took about 90 minutes, then cleaned up the mess afterwards and took the old equipment away, and the cost of a service is very good after your 2 year warranty, and would recommend to anyone, for their peace of mind to be secure with their property.”
Alarm System Repair, Birmingham
“CTB Alarms congratulations – what a great job! Trying to find a good supplier was very difficult but you came recommended and did not fail to impress. A special thank you for keeping us informed throughout the installation! we are so pleased with our new alarm box and couldn’t recommend you highly enough.”
New Alarm Installation, Birmingham
“Always excellent service from CTB Alarms. Most recently had to call out after a wire had been cut through and they came out to us within 10 minutes! You don’t get better than that!! Highly recommended”
Alarm Call Out, Birmingham