Visonic Alarms – Frequenly Asked Questions

We’ve put together answers to some of the most frequently asked questions (FAQs) we get about Visonic Alarms. If you can’t find the answer you’re looking for please get in touch. We answer calls out of hours.

What types of properties are Visonic Alarms suitable for?

Visonic Alarms are suitable for all types of properties including residential properties, commercial or industrial properties. An experienced alarm installer will help you ascertain exactly what type of security you need and identify the most appropriate security solutions from the Visonic Alarms range. The size of a property is a factor as some systems have a maximum number of zones they can control. Also, the number of windows and doors you need to protect from possible intrusion can be a factor. The criteria and capability vary from one alarm manufacturer and model to the next. There is also the decision around a hard-wired home security system or a wireless alarm system. A hardwired alarm system may be tricky to install in a property that is already built and will involve drilling lots of holes. A wireless security alarm system will need to have enough transmission range to cover the whole of the property and the zones furthest from the control panel. CTB Alarms have over 4 decades of experience in identifying the right intruder alarm for the property and providing the protection and functionality required. We will guide you through the steps required to choose the right home alarm system for you and your property including an onsite survey.

Do I need to have a Visonic Alarm professionally installed?

In order to provide the best protection for your home, we recommend that you get your Visonic Alarm system professionally installed. As well as ensuring the alarm is correctly installed and working as it should be, by using a professional alarm installer you are also ensuring a safe installation. Our alarm engineers are qualified, fully trained alarm installers with vast experience in installing and repairing alarms and security hardware of all types, and in particular, they have specialised knowledge of Visonic Alarms products. We are Trading Standards Approved and we are also members of The Guild of Master Craftsmen. Each and every one of our engineers have completed Visonic Manufacturer training, and we carry the relevant certificates. CTB Alarms are authorised installers for Visonic and we have achieved Diamond Installer status, which is their highest level. We are also members of a number of other professional organisations that equip us to be the very best at what we do. Click here to read more about CTB alarms

How much does a Visonic Alarm cost?

The Visonic Alarm range includes security alarms at different prices. The Visonic Alarm you need will be determined by the type and size of the property you wish to protect and the functionality you require. CTB alarms will help you to assess and decide which of the Visonic intruder alarm systems is best for you. This is done by asking general questions about how you use your property, who uses your property, and also by completing an onsite survey. Using their experience our alarm specialist will make recommendations, offer advice and show you Visonic alarm solutions that meet your needs. If there is more than one option they will talk you through the benefits of each and help you to arrive at the right decision for you. There will be no pressure, only clear and professional advice. Once installed and paid for you will own the alarm system. There are no monthly payments, alarm contracts, or hidden charges.

Can you repair a Visonic Alarm?

In almost all cases CTB alarms can repair a broken or faulty Visonic Alarm System. Our Visonic Alarm Repair Engineers are highly trained in fault finding and diagnostics for all Visonic products. We carry Visonic spare parts for most common faults and often a repair can be completed in the same visit. Our alarm repair skills are not just limited to Visonic Alarms, we can diagnose faults for any type of alarm from a wide variety of alarm manufacturers. Your alarm does not need to have been originally installed by CTB Alarms for us to service or repair it. We can help with an alarm fault even if it has been installed by another company or by you.

How often does a Visonic Alarm need to be serviced?

Once professionally installed your Visonic Alarm should be serviced by an alarm service engineer on an annual basis. CTB Alarms have a team of qualified alarm service engineers who will visit your property to service your alarm and make sure any minor faults are rectified. Having your alarm serviced on an annual basis may be a requirement of your insurance company if it is a condition of your home insurance policy and/or if you are receiving a home insurance premium discount on the basis that you have a professionally installed, maintained, and serviced alarm system in use. Read more about the security alarm system aftercare on offer from CTB Alarms

Are Visonic Alarms Pet Friendly?

A Visonic Alarm can be fitted with a Pet-tolerant Digital PIR Detector. This means that you can still protect your home even if you have a cat or dog and your four-legged friend can move about freely in the house without setting alarm bells ringing! Pet tolerant detectors are suitable for pets up to 38kg. Visonic has developed and patented Target Specific Imaging optical system (TSI) and a unique pet identification software algorithm which means it can distinguish between pets weighing up to 38kg and a human body. Visonic’s technology offers the industry’s best detection accuracy. A Visonic home security alarm system is suitable for pet owners and offers reliability and false alarm immunity.

Are Visonic Alarm systems wireless?

The Visonic Alarm System range includes both hard-wired alarm systems and wireless alarm systems. The majority of the new Visonic installations we complete are for wireless systems, however we are still able to help with all types of alarms systems to protect all types of properties and settings, such as residential, commercial, and industrial sites, and to meet even the most challenging of security requirements.   For wireless alarms systems, the Visonic PowerMaster series of wireless burglar alarms offers secure, wireless technology with outstanding range and reliability and they are incredibly user-friendly. Take a look at the Visonic Alarms Home Security Systems Range on our Visonic Product page.

What is a Visonic Alarm Diamond Installer?

CTB Alarms are Visonic Alarms Diamond Installers, one of only 4 in the country. As Diamond Installers for Visonic Security Alarms we are working with the range of Visonic Burglar Alarms and security products on a daily basis and this has been the case for some years. The skills, knowledge, and experience our alarm engineers have are incredible and mean that they are able to help with alarms installations, alarm repairs, alarm upgrades, and even some of the most challenging alarm faults. Our Visonic Diamond Installers are fully qualified and have completed Visonic Alarms Manufacturer Training to complete and enhance their knowledge of the Visonic Alarm series.

What is the difference between a Visonic Alarms Diamond Installer and a Visonic Alarms Platinum Installer?

A Visonic Diamond Installer is superior to a Visonic Platinum Installer and will have more experience and knowledge of the product range.  A Visonic Diamond Installer will have fitted more Visonic Intruder Alarms and other Visonic home security products a Visonic Platinum Installer.  There are currently only 4 Visonic Diamond Installers in the UK and CTB Alarms are proud to be one of them.

My Visonic Alarm was fitted by another company. Can you still repair it?

CTB Alarms can repair broken Visonic Alarms Systems regardless of who installed them, so even if you had your Visonic Alarm fitted by another alarm installer we can still help to fix it. Read more about our Burglar Alarm Repairs on our Visonic Alarm Repairs page.

Do you offer emergency call out for Visonic Alarm repairs?

If you are experiencing problems with your Visonic Burglar alarm, CTB operates a 24-hour emergency call-out service. This service is for customers who require urgent help with their alarm systems outside of normal working hours.  Contact CTB Alarms for help with an alarm repair.

Do you carry spare parts for Visonic Alarms?

All of our alarm engineers are highly skilled and experienced Visonic Diamond Installers who can not only install new Visonic Alarms but can also troubleshoot faults for Visonic Alarms and Alarm systems from all manufacturers. Once the fault is diagnosed our alarm engineers will, in most cases be able to make a repair. CTB Alarm Repair Engineers carry many of the most common Visonic Alarm components and spare parts on their vans which means they can often make a repair in the same visit. If a part is required which is not on the van they will order it and return to repair your alarm as soon as it arrives.

Will I own the Visonic Alarm System?

Once the installation of your Visonic Intruder Alarm is complete and the installation charge has been settled you will be the proud owner of your new Visonic Alarm System. CTB Alarms do not rent out alarm systems, we do not lock customers into lengthy contracts, or make monthly charges. You will own your Visonic Home Alarm outright.

Visonic Alarm Specialists

We are highly experienced Visonic alarm engineers and installers covering Birmingham and the West Midlands, including, Alvechurch, Barnt Green, Birmingham, Bromsgrove, and Redditch.