Your Orisec Alarm system should be serviced annually by an alarm service engineer. CTB Alarms have a team of experienced alarm engineers who install, repair and service alarm systems. Whilst conducting your annual alarm service we will investigate and resolve any minor faults. In the period between a physical, in-person alarm service, we will also carry out an interim service remotely via the Orisec App. With your permission, the Orisec App allows our engineers to access certain settings for your alarm system via the App and carry out programming, updates and diagnostics. This interim service means we can check your alarm is working smoothly, providing you with protection until your next annual alarm service appointment. This service means your alarm is seen twice a year by a professional engineer, with the minimum of inconvenience to you.